Refund Policy

1. Money-Back Guarantee

HostDWorld offers a 30-day money-back guarantee on most hosting services for your first purchase only — it does not apply to renewals, add-ons, or subsequent purchases.

2. Services Eligible for Refund

• Shared Hosting — 30-day full refund on initial purchase
• Business Hosting — 30-day full refund on initial purchase
• VPS Hosting — 7-day refund on initial purchase (prorated after)
• Reseller Hosting — 30-day full refund on initial purchase
• Website Builder Plans — 30-day full refund on initial purchase

3. Services Not Eligible for Refund

• Domain registrations and renewals
• SSL certificates
• Dedicated servers
• Setup and installation fees
• Add-on services
• Custom development work once started
• Renewal payments

4. How to Request a Refund

1. Submit a request via your client area Billing section
2. Or email billing@hostdworld.com with account details and reason
3. Our billing team responds within 2 business days
4. Approved refunds process within 7-10 business days

5. Pro-Rated and Partial Refunds

Outside the guarantee period, HostDWorld may offer a pro-rated refund minus discounts and up to 15% administrative fees, at its discretion.

6. Refund Exceptions and Disqualifications

• Terms of Service or AUP violations
• Previous refund already received
• Account suspended or terminated for non-compliance
• Fraudulent or bad-faith requests
• Purchased with a discount over 50%
• Excessive resource usage

7. Service Cancellation

Access is terminated immediately upon cancellation. Back up all data beforehand — HostDWorld is not responsible for data loss after cancellation.

8. Chargebacks and Disputes

Contact our billing team before filing a chargeback. Disputing without first contacting support may result in suspension and forfeiture of refund eligibility, plus any chargeback fees.

9. Contact Information

Department: Billing Department
Email: billing@hostdworld.com
Address: HostDWorld Inc, 123 Business Avenue, Suite 400, Lagos, Nigeria
Phone: +234 800 123 4567